Frequently Asked Questions
What’s the difference between home health care and in-home care?
Home health care is in-home care that is provided by a certified nurse. This type of care may include physical therapy, nursing care, or recovery care. Home care is a general term for care that is provided to a client in their own home. Home care can be non-medical or medical and may include personal care services, companionship, and more.
What senior care services do you offer?
At Comfort Keepers Western Tidewater, we offer the following services:
- Home Care
- 24-Hour Home Care
- In-Home Companionship
- Personal Care Services
- Transportation Services
- Elderly Nutrition
- Respite Care
- Transitional Care
- End of Life Care
- Dementia Care
- Alzheimer’s Care
- Interactive Caregiving™
How do you select your caregivers?
We carefully screen each potential caregiver and complete extensive background checks, reference checks, and more. We only hire caregivers who are experienced and passionate about helping others. Our caregivers are also trained and insured for your benefit.
How much does home care cost?
Contact us if you would like to learn more about our home care pricing. Your costs will depend on the type of care you choose, how often you’ll need care, and if you will be covered by Medicare, Medicaid, or another form of insurance.
When are your services available?
Our home care services are available whenever you need them: 24 hours per day, 7 days per week, and 365 days per year. We can provide care for just a few hours each week, or around-the-clock care every day. We’ll customize a care plan based on your schedule and needs.
Do you provide personalized care plans for each client?
Yes! During an in-home consultation, we’ll meet with you and your family to discuss your specific care needs and preferences. We’ll work with you to develop the right plan, schedule, and care features based on your needs.
Will my loved one have the same caregiver all the time?
We will carefully select a caregiver for each client after discussing their individual needs and preferences. Then, we’ll select a caregiver who can meet those needs and more. If the caregiver is a match for the client, they will remain with that client.
What would happen if their caregiver is sick or is on vacation?
If a caregiver cannot make it to work on particular occasion, you will hear from our client care coordinator ahead of time. We will arrange for a temporary caregiver to fill in, who will be aware of your care plan and can provide the same great care.